The Problem
Although Praxis was already achieving high levels of process efficiency, they had run into challenges. To begin with, their process was a manual one. Tracking cycle times using spreadsheets, for example, was cumbersome, particularly when claim volumes were increasing. This made scaling up to meet the demand for additional placements very difficult. In short, Praxis needed a way to automate their entire workflow to process more claims and produce more recoveries for their clients without degrading the level of efficiency they had already achieved on a smaller scale. Unfortunately, the software features necessary to achieve these objectives were only available by purchasing an enterprise level application – very expensive and cost prohibitive.